returns policy

If you’re unhappy with your order for whatever reason, we're here to help! We offer quibble free returns or exchanges on any unused, unwashed products in their original packaging within 14 days of purchase.

To initiate a return or exchange, please email us with your name and order details via bethechangeeco@gmail.com or our get in touch page. 

Additional Information:

  • Refunds/exchanges can take up to 14 days to process. 
  • Please note, that any shipping costs incurred when returning any items will be at the cost of the customer. If you are local to Bexhill, and within our delivery area, we can arrange a pick up/drop off of the items for free. 
  • When returning items by post, please get proof of postage/tracked delivery, as we can't be responsible for any lost/damaged items.
  • Our handmade products are made with lots of care and attention, but being handmade makes them all slightly different and unique, so please bear this in mind.

If you have any questions, please contact us!